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Accidental test submission

Help, I accidentally submitted my exam. What do I do?

Unfortunately, Technical Support is not authorized to reset your exam; only the organization that sent the link can make that decision. At this point, you will need to reach out to your testing organization to explain your situation. If, after speaking with you, they would like to have us reset your test link, tell them to reach out to support@biddle.com, and let us know, and we can complete the reset.

If you need further assistance with TestGenius, please contact us!

Technical Support:

  • Hours:
    Monday - Friday 7am-8pm Pacific Time
    Saturday - Sunday 9am-7pm Pacific Time
  • Phone:(800) 999-0438 press '2'
    Our support team works remotely, so please leave a message when you call.
    They are not able to answer your call directly, but are notified as soon as you leave a message.
  • Email: support@biddle.com
  • Chat: Click here to chat with a support agent