Data entry - display issue
I am taking the Data Entry exam and the emergency box is covering up parts of the exam. How do I fix this issue?
The issue is due to the computer screen size you use when taking your exam. You will want to check your computer's Scaling and Resolution:
For Windows Computers:
- Click on the "Start menu" button from your computer's Taskbar
- Click on the "Settings" tab
- Click on "System"
- Click on Display
- Scroll down to "Scale and Layout"
For Mac Computer:
- Click on the Apple menu icon
- Go to System Settings
- Click on Display
- The resolution will be displayed under the computer image next to "Looks like..."
For Chromebooks:
- Click on the clock in the bottom right corner of your screen
- Click the gear icon (Settings)
- In the Settings menu, click on Device
- Select Displays
- Look for the "Display Size" section.
- The resolution is usually displayed in the format "Width x Height" (e.g., 1366 x 768)
This will tell you your computer's scale and layout. You will want to ensure that your computer's Resolution is at least 1440 x 900, and your Scaling is at 100%
An alternative option is to adjust the zoom within your browser to 75 - 90%. This will allow the test to display correctly while taking the exam. Below are instructions on how to adjust your Zoom in your browser:
Refer to the instructions below for adjusting the zoom within your browser:
Chrome/Edge:
- Click on the three vertical dots in the right-hand corner of the browser.
- Go down to zoom settings.
- Click on (-) or (+) to readjust the size of the screen.
Firefox:
- Click on the three horizontal lines in the right-hand corner of the browser.
- Go down to zoom settings.
- Click on (-) or (+) to readjust the size of the screen.
Safari (for Apple/Mac)
- Click and hold down the "Command" key on your keyboard. While holding down the "Command" key, click the (-) key to zoom out or the (+) to zoom in.
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