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My link is disabled

I can't take my test, it says "Test Link Disabled"

As Technical Support, we are not authorized to reopen the test or issue a new link once the test has been disabled. You will need to reach out to the organization you are testing for to discuss your testing options.

If you need further assistance with TestGenius, please contact us!

Technical Support:

  • Hours:
    Monday - Friday 7am-8pm Pacific Time
    Saturday - Sunday 9am-7pm Pacific Time
  • Phone:(800) 999-0438 press '2'
    Our support team works remotely, so please leave a message when you call.
    They are not able to answer your call directly, but are notified as soon as you leave a message.
  • Email: support@biddle.com
  • Chat: Click here to chat with a support agent